Refund policy

Refunds & Returns Policy

Thank you for shopping with [COMPANY NAME]. If you're not completely satisfied with your purchase, we’re here to help.

Returns
- You can return most new, unopened items within [14] days of delivery for a full refund. (Adjust the number of days as needed.)
- Items must be returned in their original condition, with tags and packaging intact.
- Return shipping costs are paid by the customer unless the item is faulty or we sent the wrong product.

How to return
1. Contact us at [EMAIL] or [PHONE] with your order number to request a return.
2. After approval, we will send you return instructions and the returns address.
3. Pack the item securely and send it back. We recommend using a tracked service.

Refunds
- Once we receive and inspect the returned item, we will process your refund within 14 business days.
- Refunds are issued to the original payment method. Shipping charges are refundable only if the return is due to our error or faulty goods.

Faulty items or wrong items
- If you received a faulty product or we sent the wrong item, please contact us immediately at [EMAIL] or [PHONE]. We will cover return shipping and arrange a replacement or full refund.

If you have any questions, please contact us